سياسة الخصوصية

1. Introduction

alhejal is an interactive community platform that allows users to create accounts, publish content, interact with others, report and block abuse, and communicate within the app where these features are available. This policy explains how we collect, use, protect, and retain information.

2. Information We Collect

The app collects or processes the following information when you use the related features:

• Account information such as name, username, and email address.
• Sign-in information from Apple or Google used to create and operate your account.
• Profile information such as display name, bio, city, avatar, and cover photo.
• User content such as posts, comments, replies, reactions, reports, and blocking actions.
• Photos and files you upload, including profile, cover, and post images.
• Private messages or conversations when you use direct messaging in the app.
• Device information needed for push notifications, such as a device token.
• Purchase or verification information through Apple/StoreKit when you use verified membership.
• Limited security and operational logs used to protect the service and diagnose issues.

3. How We Use Information

We use information to operate accounts, display content, enable interactions, deliver notifications, improve reliability, prevent abuse, process reports and blocks, provide support, and comply with applicable legal requirements when needed.

4. Apple and Google Sign-In

The app supports Sign in with Apple and Google Sign-In to make account access easier. We do not sell sign-in data. Information received from these providers is used only to create, authenticate, and operate the correct account.

5. User-Generated Content

You are responsible for the content you publish. Content may be visible to other users depending on the nature of the platform and available privacy controls. Content that violates laws, terms, or community standards may be removed or restricted.

The app must not be used to publish content that violates applicable laws, public morals, or the rights of others. This includes, but is not limited to, defamation, abuse, bullying, threats, incitement, impersonation, sharing others’ personal information without permission, fundraising or donation requests without proper legal authorization, fraud, or any content that violates applicable laws. The app administration may remove or restrict violating content, or suspend or disable accounts when needed.

6. Reports, Blocking, and Moderation

alhejal provides tools to report content or users and to block users when needed. Reports may be reviewed by authorized administrators or moderators to protect the community and reduce abuse.

7. Private Messages

Private messages are intended for communication inside the app and are not displayed publicly. Limited message-related data may be reviewed when necessary for reports, safety, abuse prevention, or legal requests, and only to the extent needed.

8. Photos and Files

When you upload photos, they are processed and stored using trusted service providers. We compress, convert, or resize images to improve performance, reduce data usage, and protect app stability.

9. Notifications

The app uses push notifications to deliver account and activity alerts. You can control notifications from your device settings. Device tokens are used only to deliver notifications and are not sold to advertising parties.

10. Purchases or Verification

The app offers paid features and verified membership through in-app purchases. All payments and subscriptions are processed through Apple/StoreKit according to Apple’s policies. We do not store or directly process payment card details.

When verified membership is requested, we ask for the full legal name and phone number only to verify eligibility for the verified membership. These details are not displayed to other users and are not used to process payments.

Verified membership does not give the user any exemption from the Terms of Use, publishing standards, or applicable laws. Verified accounts remain subject to the same reporting, blocking, and moderation rules. The app administration may restrict content, suspend the account, or disable it when laws or the Terms of Use are violated.

11. Sharing Information

We do not sell personal information. We may share limited information with trusted service providers for storage, notifications, sign-in, security, or operational infrastructure. We may also disclose limited information if required by law or to protect rights and safety.

12. Data Retention

We retain information while your account is active or as needed for operational or legal purposes. When an account is deleted, it is disabled and personal information is hidden from public display as much as reasonably possible. Limited records may be retained for legal, security, or abuse-prevention purposes.

13. Account Deletion

Account deletion is available inside the app. Password-based accounts may require the current password, while Apple or Google accounts can be deleted through a clear confirmation flow. After deletion, the app signs you out, revokes sessions, and prevents the account from appearing publicly.

14. Your Rights

You may request access, correction, or deletion of your information where applicable. For privacy requests, contact us using the email address listed below.

15. Children

The app is not directed to children under the applicable legal age required by app store rules or local law. If we learn that a child’s data was collected without appropriate consent, we will take reasonable steps to address it.

16. Security

We use appropriate technical and organizational measures to help protect information from unauthorized access, misuse, loss, or unauthorized modification. However, no electronic transmission or storage method is 100% secure.

17. Changes to This Policy

We may update this policy from time to time. When meaningful changes are made, we will update the last updated date and may notify users through appropriate means.